Shipping policy

We ship your order from Dresden, Germany together with our logistics partner Packmonster.

We ship to every country in the EU. All of our shipping options, except Deutsche Post Internationale Warenpost (untracked) are trackable. 

Depending on the destination of your shipment you can choose between various shipping methods and DHL Paket is always the fastest option.


How long does it take?

This really depends a lot on the destination of the parcel. Think of our warehouse being located in Dresden, Germany and our parcels being shipped with DHL.

Regularly every shipment reaches the recipient the next day from ordering (when ordering before 14.00) in Germany.

The further you are located from main logistics hubs the longer it takes. It also depends on the contract of DHL in the destination country. Sometimes the parcel is handed over to the local post which usually slows things down.

Please pick a trackable shipment option so you can follow your parcel on the way to you.

Estimated delivery times for some areas:

  • Germany: 1-2 working days 🚀
  • Benelux and France: 2-4 working days
  • Nordic countries: 2-6 working days

For other countries please refer to DHL website. You can check the estimated delivery time to your country by choosing your country from the dropdown menu.

Free shipping

We have two free shipping limits

  1. Germany and Austria - Free shipping from 39 euro order value
  2. Other EU Countries - Free shipping from 49 euro order value

Your products are prepared for shipment the same working day from your order if you order before 10 a.m Central European time, otherwise we will prepare your products on the next working day. In general the products leave our warehouse the day the shipment is prepared.

How much does it cost if I buy under free shipping limit?

You can see the current prices and available options at the checkout.

Shipping to countries outside of EU

We also ship to some EEA countries which are not EU member states. These countries are Switzerland, Liechtenstein and Iceland. Orders to countries outside of EU are VAT exempt. We are not responsible for any fees your local customs will charge you. Check the website of your local authorities to estimate the final cost of your purchase. Your local customs may add local VAT on the top of the purchasing price and charge you according to a product related tariff.

Returns

You have a right to cancel your order when you do so within 14 days of the original purchase. In a case the products have not left our warehouse we will simply refund you after your cancellation. If your products have already been shipped, you can still cancel your order, but you need to wait for the products to arrive and ship them back to us. The products have to arrive back in our warehouse in the same condition that they were sent (unopened and well packaged) so they will be in a shape to be sold again. We do not offer free returns.

Refund for your order can take up to two weeks after we have received the goods back at our warehouse.

Address for returns:

Packmonster / maßarbyte GmbH & Co.KG
Renjer Snacks AB
Niedersedlitzer Str. 71
01257 Dresden
Germany